All Edel White products are of high-quality & we follow the highest quality standards & are in compliance with the legal requirements of Switzerland & the European union, the products are not, to the present state of knowledge harmful to human teeth.

Customer is allowed to return products for exchange if he/she does not feel the Product is damaged or expired . Only product(s) exchange is allowed (equivalent value or higher). No refund is allowed for any purchases. For returned products please call or whats app +6010920 5446 Each customer can only make a one-time product(s) exchange per transaction.

Any return and exchange of products must be made within 14 days of the delivery date. Only product(s) exchange is allowed (equivalent value or higher). No refund is allowed for any purchases. Returned products must not be damaged, faulty, and opened. The product(s) must come in its original box/plastic. Each customer can only make a one-time product(s) exchange per transaction.

Hygiene products like toothbrush, Pick sticks & interdental brushes can’t be returned unless its damaged during Shipping, even so please send a picture of proof of damaged to 010920 5446 or email support@edelwhite.com.my  We at Edel White are fully commited to make sure that all products purchase in our store follows strict packaging procedures. 

ONLINE RETURN POLICY:

Report to return has to be done within the timeframe explained above. Any products purchased online must be returned by following the online return policy. Online purchases cannot be returned at the retail shop. Shipping costs associated with the return of the product varies as per the cases below:

a) Faulty, damaged, wrong or missing products — shipping costs will be covered by Edel White (must report within 3 days)

1) Contact us via email at support@edelwhite.com.my or by phone at +6010 920 5446 (WhatsApp is available)